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DIALABARREL FAQ| 1. | Q. | What is DialaBarrel? |
| A. | DialaBarrel is a full service export agency specializing in selling Pre-Packed and Customized Grocery Barrels to Caribbean destinations. | |
| 2. | Q. | How long has DialaBarrel been in business? |
| A. | DialaBarrel has been in business for five years. | |
| 3. | Q. | Is DialaBarrel a Caribbean owned company? |
| A. | Yes, DialaBarrel is Caribbean owned. | |
| 4. | Q. | Which Islands do you ship to? Do you ship to all the islands? |
| A. | We ship to 15 Caribbean islands:Jamaica, Trinidad, Guyana, Barbados, Haiti, Antigua, St. Kitts & Nevis, St. Vincent, St. Lucia, Grenada, Dominica & Monsterrat, USVIs & French Antilles | |
| 5. | Q. | How long does it take to process my order? |
| A. | Processing begins the moment that you place the order online or by phone. The barrel will be ready for shipment in 2 days. | |
| 6. | Q. | How long does it take to ship a barrel? |
| A. | The shipping time is about two to three weeks depending on the destination. | |
| 7. | Q. | How do I track my order? |
| A. | Send us a request at orderstatus@dialabbarrel.com and we will contact you with the status of your order.Or call our customer service number, 800-545-2909. Our customer service representatives will be happy to assist with any order related inquires. | |
| 8. | Q. | What kinds of goods do you ship? |
| A. | THERE ARE 7 OPTIONS, GROCERY BARREL 1, GROCERY BARREL 2, HOLIDAY BARREL, CARNIVAL BARREL, ECONOMY BARREL, HURRICANE BARREL AND REGGAE BARREL. All barrels contain a variety of grocery items and other household goods, such as sugar, flour, corn beef, sausages, laundry detergent. A complete list can be found on the website at www.dialabarrel.com. | |
| 9. | Q. | How much does it cost? |
| A. | BARRELS START AT $199.99 + TAX. The recipient is responsible for all local import taxes & duties assessed at the destination. | |
| 10. | Q. | Do you have Door-to-Door Service? |
| A. | Yes, we currently have Door-to-Door service to Jamaica and selected destinations. | |
| 11. | Q. | Who pays local duties & taxes at destination? |
| A. | The recipient is responsible for all local import taxes & duties assessed at the destination. | |
| 12. | Q. | What are local duties & Taxes? |
| A. | The local duties & taxes vary from island to island. Please contact your Local port authorities for applicable fees. | |
| 13. | Q. | What if there is something I want to send which is not in the barrel? |
| A. | That is not a problem. We will customize your barrel to meet your needs. Contact customization department service at specialorders@dialabarrel.com, or call the customer service number at 800-545-2909 | |
| 14. | Q. | How do I place an order? |
| A. | Call (800) 545-2909, or you can log on to www.dialabarrel.com. | |
| 15. | Q. | What forms of payments do you accept? |
| A. | All major credit cards & debit cards, such as Mastercard, Visa, American Express, Discover and Paypal, Money Order & Certified Checks. WESTERN UNION IS AVAILABLE. |